This article describes how to install the latest open source OTRS help desk system on an Ubuntu 16.04 server. If you’ve used my previous article, the procedure is little changed from before, but some of the specific commands are different. As of this writing, the current version of OTRS is 5.0.11, and I’m starting with […]
This page describes an OTRS migration from one Linux server to another. The background: I had an existing version 3.1.x installation of the OTRS Help Desk system that needed to be upgraded to the latest version (at the time, 3.2.9) and migrated from an Ubuntu 12.04 system to a CentOS 6.1 system. The goal was […]
An updated version of this article using OTRS 5 and Ubuntu 16.04 is available here. This article describes how to install the OTRS help desk system on an Ubuntu 12.04 server. OTRS is a popular open-source help desk system written in Perl; it was at version 3.2.9 as of this writing. The instructions here should […]