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Tag: OTRS

OTRS Installation (5.0.11) on Ubuntu 16.04

July 18, 2016March 16, 2022 Geoff Stratton Leave a comment

This article describes how to install the latest open source OTRS help desk system on an Ubuntu 16.04 server. If you’ve used my previous article, the procedure is little changed from before, but some of the specific commands are different. As of this writing, the current version of OTRS is 5.0.11, and I’m starting with […]

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OTRS Migration from Ubuntu to CentOS

August 18, 2014March 16, 2022 Geoff Stratton Leave a comment

This page describes an OTRS migration from one Linux server to another. The background: I had an existing version 3.1.x installation of the OTRS Help Desk system that needed to be upgraded to the latest version (at the time, 3.2.9) and migrated from an Ubuntu 12.04 system to a CentOS 6.1 system. The goal was […]

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OTRS Installation on Ubuntu 12.04

August 18, 2014March 16, 2022 Geoff Stratton Leave a comment

An updated version of this article using OTRS 5 and Ubuntu 16.04 is available here. This article describes how to install the OTRS help desk system on an Ubuntu 12.04 server. OTRS is a popular open-source help desk system written in Perl; it was at version 3.2.9 as of this writing. The instructions here should […]

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About

This is the home server of Geoff Stratton. There's a little more about me on the About page. The server itself lives in Softlayer's DAL02/06 data center in downtown Dallas, Texas, geolocation 32 47 32.599 N 96 48 53.11 W 125m 10m 100m 10m.

I use this place mostly as a personal knowledge base, although I keep it public in case anything useful emerges. Caveat emptor, and don't go handling snake-skin.

Consider everything posted here to be covered by the GNU Public License Version 3. You should read the whole license, but essentially it means you can do anything you want with the code, including bundle it up and sell it as a new application. The catch is that if you make and distribute a new app, you are required to make all the source code available for free to everyone.

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